Bayswater Car Rental Pty Ltd (ABN 70 008 711 608) trading as No Birds and Bayswater Car Rental.
Effective date: 12 October 2026
This Privacy Policy explains how we collect, hold, use and disclose your Personal Information. It applies to all of our locations, our website and our App. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Personal Information do we collect, hold and use?
The Personal Information we collect may include your:
Name
Date of birth
Home address
Email address
Telephone number
Payment details
Driver’s licence details
Passport details
Credit report details
Booking and rental history
Vehicle location and usage information during your rental
Images captured by CCTV at our premises
Recordings of phone calls
2. How do we collect Personal Information?
When you book, rent or communicate with us in person, by phone, by email or through our website.
When you sign up to or use our app.
From third-party booking platforms.
From credit reporting bodies.
From toll operators, road authorities and police in relation to tolls and infringements.
Through cookies and analytics tools on our website and app.
3. How do we use Personal Information?
To verify your identity and driver’s licence.
To provide and manage your rental.
To process tolls, traffic and parking infringements.
To manage damage and accident claims.
To prevent and investigate fraud and theft.
To respond to your enquiries and provide customer service.
To comply with our legal obligations.
To provide offers and surveys about our services.
To ask you to review us on Google after you return your vehicle.
4. Disclosure of Personal Information
We may disclose your Personal Information to:
Our IT, cloud storage, booking system and payment processing providers.
Insurers, assessors and operatives investigating vehicle damage or fraud.
Toll operators and authorities in relation to tolls, traffic and parking infringements.
Parties when required by law, Court Order, or Police request.
Credit reporting bodies, if you default on payment of rental fees or charges.
Debt collection agencies and our lawyers to recover amounts owed.
Our contractors to enforce our legal rights.
5. Google review requests
After you return your vehicle, we may send you a link by email asking you to review us on Google. Leaving a review is optional. Any review you post is published by Google and is subject to Google’s own privacy policy.
6. Vehicle tracking information
Our vehicles may have a tracking device fitted that records the vehicle’s location, speed and kilometres travelled. This information may be considered Personal Information under the Privacy Act 1988. We may use it to:
Verify time and location details if the vehicle is damaged.
Locate the vehicle if it breaks down or in an emergency.
Identify whether the vehicle is being used in an extended usage area, or a prohibited area under the Terms and Conditions of our Rental.
Locate the vehicle if it is not returned at the end of the rental period.
Provide information to the Police.
7. Automated decision-making
We may use computer programs, including artificial intelligence (AI), to collect, use and disclose your Personal Information in accordance with the Australian Privacy Act. Specifically, we may use AI and automated systems to assess your identity documents, credit report details and booking history in order to perform credit and identity checks and to approve or decline rental services.
If you believe an automated decision has incorrectly affected your ability to use our services, you can contact our Privacy Officer to request a manual human review.
8. International Disclosure of Personal Information
We are an Australian business. However, some of our service providers, such as cloud storage providers and third-party booking platforms, may store or access your Personal Information internationally. We take reasonable steps to ensure overseas recipients handle your information in line with the Australian Privacy Principles.
9. How do we store and protect Personal Information?
We hold Personal Information in electronic systems and, in some cases, in paper records at our premises. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure, including using password-protected systems, restricted staff access and secure storage of paper records.
We keep Personal Information only for as long as we need it for the purposes above or as required by law. When it is no longer needed, we securely destroy or de-identify it.
10. Data breaches
If a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches Scheme.
11. Contact details
Please contact us below if you wish to access or correct your Personal Information, query an automated decision, or complain about a breach of the Australian Privacy Act. We aim to respond to your request within 30 days.
The Privacy Officer
Address: Unit 3, 55 Kent Road, Mascot NSW 2020
Email: [email protected]
Phone: +61 2 9197 9104
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date shown at the top.
