What to do if I've had an accident in a rental car?

In in the event of an accident, please follow the four steps below.

  1. Get the following details from the other party involved: name, address, telephone number, registration number and insurance company. Do not have the car repaired or towed without our permission.
  2. Telephone the Bayswater office (on key ring). If after-hours call:
    • Perth: 0438 813 379 or 0412 431 707
    • Sydney: 0430 183 100 or 0430 163 333
  3. Report to the Police and provide Bayswater with the Police Report No.
  4. Complete a Damage Report form and return it to our office as soon as possible. (Download Damage Report Form PDF)

For more information on accidents or damage to your hire car, see our damage fee page.

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